Nobody checks your IT provider's work

The situation

Your managed IT provider sends an invoice every month and a report nobody reads. Tickets get closed, but the same problems come back. When you ask who has admin access to your systems, or when a backup was last tested, the answers are vague.

The provider may well be doing good work. The trouble is that nobody on your side is in a position to tell.

How we approach it

We act as your fractional CIO, on your side of the relationship. We read the agreement, review tickets and reports, and check what is actually covered: devices, accounts, security tools, backups, and response times.

Then we meet with the provider to agree on gaps, owners, and a report your team can follow. The aim is a working relationship with clear expectations, not a switch for its own sake.

What you end up with

• A plain summary of what your IT provider covers and what it does not.
• A list of admin accounts and who holds them, owned by your organization.
• Agreed priorities and a regular review with the provider.

If changing providers does make sense, we help plan the handover so nothing is lost.

Rough timeline

A first review usually takes two to four weeks, depending on the number of systems and contracts. Ongoing oversight can continue as part of a fractional CIO arrangement.